Archive for January 21st, 2006

Worst Customer Service Ever, Buy.com

January 21st, 2006 | Category: Reviews, Technology

Post # 1, Customer Service at Buy.com:

This isn’t my first time ordering from Buy.com. This is closer to the 10th time buying from Buy.com com. I don’t know why I didn’t learn my lesson the last time I ordered something and it took over three weeks to receive.

I’ve ordered many products from Buy.com:

1. ATI HDTV Wonder Remote Control about $200
2. Rio Nitrus 1.5 GB MP3 Jukebox about $220
3. Linksys BEFW11S4 Wireless-B Cable/DSL Router about $60
4. Logitech Cordless Elite Duo Keyboard & Mouse (967231-0403) about $60
5. Kingston Data Traveler II Plus - Migo Edition - USB flash drive - 256 MB ( DTII+M/256 ) about $50
*And many other things like books, camera cases, SD memory, etc.

I’ve spent nearly $1000 at Buy.com because I like to save an average $5 to $10 per product.

Is it really worth saving five bucks to purchase from Buy.com?

Not for me. Not any more. Many of the orders I have placed on Buy.com have caused me loads of stress. In some cases it can take close to a month to receive an order. I purchased an HP 17BII+ Financial Calculator from Buy.com January 10th of this year (2006) and have checked the status of the order online daily for the past 2 weeks, but the status remains “Sent to Warehouse,” which means it hasn’t been shipped… Read more

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